Real-Name Authentication

To enhance account and fund security, Winbox has implemented a Second Verification process. This prevents unauthorized withdrawals or third-party access, ensuring your money stays safe. It’s an extra step for your protection.

Simple steps: Top up at least RM100 → Go to “Withdrawal” page → Receive an amount like RM100.06 → Return to verification page and enter the exact amount received → The system will review and approve within 24 hours.

Withdrawals should be in multiples of RM100 (e.g., 100, 200, 500) to reduce delays and system load. This helps us process your funds faster.

Typically withdrawals are completed within 15-30 minutes. During peak times or if data issues arise, it may take up to 1 hour.

No. Second verification is mandatory for withdrawals. Please complete it early to avoid delays.

Check the following: Stable internet connection / Correct personal details / Exact amount entered.
If problems persist, contact Winbox Live Support for help.

Please contact Winbox Customer Support to reset the verification lock.